Returns & Exchanges
At JessaKae, we want you to feel confident and beautiful in every piece you purchase. If your order isn't quite right, we offer a seamless return and exchange process within 30 days of delivery.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Choose Your Method
Select whether you would like to receive a refund to your original payment method, store credit, or perform a direct exchange for a different size.
Print and Pack
Download and print your prepaid shipping label, then securely package your unworn items with original tags still attached in the original shipping bag or box.
Drop Off
Hand your package to the designated shipping carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing